Clinics & wellness
The front desk cannot answer the phone and the room at once.
Most clinic enquiries are the same handful of questions about price, availability and whether you treat a particular thing. They arrive while your receptionist is with a patient.
- For clinics, dental and aesthetic practices, physiotherapists and wellness studios
WhatsApp · 8:15pm
Answered from your price list
WhatsApp · 8:16pm
What the conversation captured
- Treatment
- Hygienist, 30 min
- Preference
- Saturday morning
- Context
- Last visit ~2 years ago
- Next step
- Booking link sent
Attached to the contact, ready for whoever picks it up
What goes wrong
The enquiry that goes unanswered books somewhere else.
Someone asks about a treatment price at 8pm. The message sits until morning, and by then they have booked at the practice that replied. The bookings you do take drift into no-shows because nobody had time to confirm them, and the gap in the diary is only visible once the slot has already passed.
- The same three questions — price, availability, do you treat X — answered by hand all day.
- No-shows discovered when the patient does not walk in.
- Evening and weekend enquiries answered on the next working day.
How it runs
Set it up once, then it just works.
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1
Load your treatment list, prices and opening hours as approved sources.
-
2
Enquiries get an answer at 8pm, not 9am, with a booking link attached.
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3
Confirmations and no-show follow-ups run as scheduled tasks, not memory.
The parts you will actually use
Not the whole toolbox.
These bits.
Every workspace has the same features. These are the ones that carry the weight for clinics & wellness — and why.
Appointment scheduling
Let a patient choose a real slot from the practitioner’s own availability.
Read moreWhatsApp CRM
Answer the price and availability questions that arrive long after reception closes.
Read moreSales follow-up tasks
Give every no-show and every "I’ll think about it" an owner and a date.
Read moreAI knowledge base
Treatment prices and policies come from material your practice approves and updates.
Read moreContact management
Keep each patient’s enquiry history in one place for the next conversation.
Read moreWebsite chat
Answer the question a visitor has while they are still reading the treatment page.
Read moreWhat it will not do
It is a sales and enquiry tool, not a clinical system. It does not hold medical records, give clinical advice, triage symptoms, or replace your practice-management software. Treat it as the layer that answers enquiries and fills the diary — and check what you load into it, because an enquiry thread is not the place for clinical detail.
FAQ
What teams ask first
Is this a patient record system?
No. It manages enquiries, bookings and follow-up. Clinical records belong in your practice-management system, and you should not paste clinical detail into a CRM conversation.
Will the AI give health advice?
It should not, and you should not configure it to. It answers from the material you approve — prices, treatments offered, opening hours — and hands over to a person for anything else.
Can it reduce no-shows?
It can make the follow-up reliable: a scheduled, assigned task for each confirmation and each missed appointment, instead of whoever remembers. Whether a patient turns up is still up to the patient.
Stop losing evening enquiries to the practice that replied first.
Request beta access and tell us which enquiries eat your front desk’s day.
Private beta · Invite only