These terms govern business use of NoClutterCRM. By creating or using a workspace, you confirm that you have authority to accept them for the organisation you represent.
The service
NoClutterCRM provides CRM, managed and connected email, permission-based email campaigns, WhatsApp communication, calling, calendar scheduling, reporting and AI-assisted sales tools. Features may depend on third-party platforms such as Amazon SES, Cloudflare, Google, Microsoft, Meta/WhatsApp and telephony providers. Their terms, availability and sending limits may also apply.
Accounts and customer responsibilities
You must provide accurate information, protect login details and provider authorisations, grant access only to authorised users and promptly report suspected compromise. You are responsible for workspace activity, the accuracy of your sender identity and your right to use every connected domain, phone number, recipient list and item of content.
Email and messaging rules
You may contact only recipients for whom you have an applicable lawful basis and must comply with privacy, electronic marketing and anti-spam laws. You may not use purchased, rented, scraped or unlawfully obtained lists; conceal or falsify sender identity; send deceptive, abusive or malicious content; or evade suppression controls. Marketing messages must include a working unsubscribe method where required. You must honour opt-outs promptly and must not re-add suppressed recipients without a valid new basis.
We process delivery, bounce, complaint and unsubscribe events to protect recipients and platform reputation. We may throttle, pause or suspend sending when complaint, bounce or abuse levels create risk for recipients, providers or other customers.
Connected services and domains
Connecting a provider authorises us to use the permissions you approve solely to deliver the selected features. You may revoke that access, but connected features will stop working. DNS, OAuth, carrier and email-provider changes can interrupt service outside our control. You are responsible for maintaining control of your domains and for reviewing material DNS changes before authorising them.
Google and Microsoft calendar, mailbox and contact connections are optional and authorised separately. Connected mailboxes synchronize recent messages and send only when an authorised workspace user chooses to send or reply. Contact synchronization is read-only and does not change provider contacts; pausing it retains contacts already imported into the CRM. You are responsible for having a lawful basis to store and contact people imported from a connected provider.
Customer data and privacy
You retain ownership of customer data and content you submit. You instruct us to process it to provide and secure the service as described in our Privacy Policy. You must provide required privacy notices and obtain any required permissions from your contacts, employees and users.
Plans, billing and taxes
Paid features, usage allowances, billing periods and prices are those shown when you order or otherwise agree to a plan. Unless stated otherwise, recurring plans renew until cancelled and charges already incurred are non-refundable except where law requires otherwise. You are responsible for applicable taxes and for keeping billing information current. We will give reasonable notice of price changes before they apply to a later billing period.
AI output
AI-generated replies, summaries and analyses can be incomplete or incorrect. You are responsible for configuring safeguards, reviewing important output and for business commitments made through your workspace. Do not rely on the service for legal, medical, financial or emergency decisions.
Availability and changes
We work to keep the service available but do not guarantee uninterrupted operation. We may change features to improve security, comply with provider requirements or maintain the service. We will provide reasonable notice when a material change removes core paid functionality where practicable.
Suspension and termination
We may restrict or suspend access for non-payment, security threats, unlawful activity, material breach, provider-policy violations or activity that threatens deliverability or shared infrastructure. Where risk permits, we will notify you and provide an opportunity to resolve the issue. Workspace owners may stop using the service and request export or deletion in accordance with the Privacy Policy.
Intellectual property
We retain rights in the service, software, branding and documentation. You grant us only the rights needed to host, process and transmit your content to provide and secure the service.
Disclaimers and liability
The service is provided on an “as is” and “as available” basis to the extent permitted by law. We are not responsible for customer content, recipient-list legality, provider outages or decisions made from AI output. To the maximum extent permitted by law, our aggregate liability relating to the service is limited to fees paid for the service during the three months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
Contact
Questions about these terms or the service can be sent to support@nocluttercrm.com.