These terms govern business use of NoClutterCRM, a service provided by Ved Softvera, Jaipur, Rajasthan, India. By creating or using a workspace, you confirm that you have authority to accept them for the organisation you represent.
The service
NoClutterCRM provides CRM, managed and connected email, permission-based email campaigns, WhatsApp communication, calling, calendar scheduling, form submissions, reporting and AI-assisted sales tools. Features may depend on third-party platforms such as Amazon SES, Cloudflare, Google, Microsoft, Meta/WhatsApp and telephony providers. Their terms, availability and sending limits may also apply.
Accounts and customer responsibilities
You must provide accurate information, protect login details and provider authorisations, grant access only to authorised users and promptly report suspected compromise. You are responsible for workspace activity, the accuracy of your sender identity and your right to use every connected domain, phone number, recipient list and item of content.
Email and messaging rules
You may contact only recipients for whom you have an applicable lawful basis and must comply with privacy, electronic marketing and anti-spam laws. You may not use purchased, rented, scraped or unlawfully obtained lists; conceal or falsify sender identity; send deceptive, abusive or malicious content; or evade suppression controls. Marketing messages must include a working unsubscribe method where required. You must honour opt-outs promptly and must not re-add suppressed recipients without a valid new basis.
We process delivery, bounce, complaint and unsubscribe events to protect recipients and platform reputation. We may throttle, pause or suspend sending when complaint, bounce or abuse levels create risk for recipients, providers or other customers.
Connected services and domains
Connecting a provider authorises us to use the permissions you approve solely to deliver the selected features. You may revoke that access, but connected features will stop working. DNS, OAuth, carrier and email-provider changes can interrupt service outside our control. You are responsible for maintaining control of your domains and for reviewing material DNS changes before authorising them.
Google and Microsoft calendar, mailbox and contact connections are optional and authorised separately. Gmail connections are send-only and do not read or synchronize Gmail messages. Microsoft Outlook connections synchronize a bounded recent set of inbox and sent messages. Both send only when an authorised workspace user chooses to send or reply. Contact synchronization is read-only and does not change provider contacts; pausing it retains contacts already imported into the CRM. You are responsible for having a lawful basis to store and contact people imported from a connected provider.
Google Forms is an optional connection that reads the forms and responses you choose to import. It does not create, edit or delete forms or responses in Google. You control whether imported submissions also create or update CRM contacts and leads. Pausing or disconnecting stops future synchronization and retains already imported data under the Privacy Policy. You are responsible for the right to import and use respondent data, providing required privacy notices and obtaining any required permissions. Importing a response does not itself establish consent to send marketing communications.
Customer data and privacy
You retain ownership of customer data and content you submit. You instruct us to process it to provide and secure the service as described in our Privacy Policy. You must provide required privacy notices and obtain any required permissions from your contacts, employees and users.
Early Access trial
Early Access provides one free 30-day trial starting when the workspace is enrolled. The workspace's trial end date and included allowances are shown in Workspace → Plan. Trial chat, automated-reply and email allowances are shared across brands and team members and do not refill each month. No payment card is required and the trial does not automatically convert to a paid subscription. When the trial ends, new email sending, AI operations and Library uploads pause until an explicitly accepted paid plan is funded. Existing records and exports remain available, subject to our ordinary security and data-retention policies. Re-saving settings does not restart the trial. Existing beta workspaces receive their trial dates when the operator activates the transition; consumed and pending usage is retained.
Plans, billing and taxes
Paid features, workspace-wide usage allowances, storage, billing periods and prices are those shown in the offer you accept. Allowances are shared across your brands and team members. Early access is free and quota-limited, has no automatic paid conversion, and does not require a paid subscription. Moving to a paid plan requires the workspace owner's acceptance and payment.
For purchases through Paddle, Paddle acts as the authorised reseller and merchant of record, manages checkout, applicable transaction taxes, receipts and recurring payments. Paddle's Buyer Terms and Refund Policy apply to those purchases alongside these service terms. Prices are in the currency shown in your offer; applicable taxes and the total payable are shown before payment.
Monthly subscriptions renew automatically until cancelled. An introductory discount lasts only for the number of billing periods stated in the accepted offer, then the disclosed standard price applies. Cancel renewal in Workspace → Plan before the next billing date. For cancellation help, contact NoClutterCRM support at support@nocluttercrm.com. Cancellation stops future renewal charges and normally preserves access until the end of the paid period. It does not itself refund payments already made. We give reasonable notice of price changes before they apply to a later billing period.
Mid-period upgrades require separate acceptance of the prorated immediate charge, new recurring price and end of any existing introductory discount. The billing date remains unchanged. Higher period limits replace the old limits without clearing used or pending usage. Unused email and outcome allowances do not carry over into a new paid period. Service safeguards may pause automated processing before an outcome allowance is exhausted; provider outages, permissions and separately controlled capabilities still apply. Third-party charges remain separate.
Our prices cover NoClutterCRM only. Fees charged by the third-party platforms you connect are billed to you by those platforms and are not included in any NoClutterCRM plan unless your order expressly says so. In particular, WhatsApp messaging and calling fees are charged by Meta to the payment method on your own WhatsApp Business account, and call and number charges for a voice connection you own are billed by that carrier. We act as a technology provider for these channels and do not resell, collect or refund those fees.
Refunds and billing support
Contact NoClutterCRM support at support@nocluttercrm.com for refund requests, billing questions or product problems. We review your request and coordinate any approved refund with Paddle, which processes the payment. Refunds are considered under Paddle's Refund Policy, any more favourable terms in your accepted offer, and applicable law. We do not limit mandatory withdrawal, refund or other consumer rights, including rights available directly through Paddle. A request does not guarantee approval or a particular processing time.
A full refund of a base subscription payment removes the paid entitlement funded by that payment. Refunding only an upgrade removes its additional current-period capacity while preserving the original paid plan where that original payment remains valid. Usage already incurred or pending is retained, so remaining capacity can be zero under the restored limits. Existing records are not deleted because an allowance is exhausted or a payment is refunded. Partial refunds do not change capacity unless the approved refunds together cover the relevant payment. A refund does not by itself cancel or change future subscription renewals: request cancellation or a plan change separately and check its confirmation.
AI output
AI-generated replies, summaries and analyses can be incomplete or incorrect. You are responsible for configuring safeguards, reviewing important output and for business commitments made through your workspace. Do not rely on the service for legal, medical, financial or emergency decisions.
Availability and changes
We work to keep the service available but do not guarantee uninterrupted operation. We may change features to improve security, comply with provider requirements or maintain the service. We will provide reasonable notice when a material change removes core paid functionality where practicable.
Suspension and termination
We may restrict or suspend access for non-payment, security threats, unlawful activity, material breach, provider-policy violations or activity that threatens deliverability or shared infrastructure. Where risk permits, we will notify you and provide an opportunity to resolve the issue. Workspace owners may stop using the service and request export or deletion in accordance with the Privacy Policy.
Intellectual property
We retain rights in the service, software, branding and documentation. You grant us only the rights needed to host, process and transmit your content to provide and secure the service.
Disclaimers and liability
The service is provided on an “as is” and “as available” basis to the extent permitted by law. We are not responsible for customer content, recipient-list legality, provider outages or decisions made from AI output. To the maximum extent permitted by law, our aggregate liability relating to the service is limited to fees paid for the service during the three months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
Governing law
These terms and any dispute arising out of the service are governed by the laws of India. This does not affect mandatory consumer, data-protection or other statutory rights that apply in your location and cannot lawfully be excluded.
Contact
Questions about these terms or the service can be sent to support@nocluttercrm.com.